Happiness Guarantee

You will love your new helmet. Don’t worry -- your kids or special someone will too. You have great taste, and picking out a helmet for someone is fun! But if the sizing isn’t working out for you, or they really turned out to be more of a Watermelon kid than a Fly Boy…we’ll make it easy for you to fall in love again.

Return it to us for an exchange or refund of its purchase price; it's free.*

We’re helmet fit experts, and have given you our best guides to nail the right size. But, if you want some reassurance or personal advice, let’s chat.


Return/Exchange Policy: 

We offer free return shipping for customers in Europe. If you'd like to request a return label, please email us directly at websaleseu@nutcasehelmets.com to do so. 

*Terms & Conditions: 

  • Items can be returned for gift card store credit, or as a refund of the purchase price to the credit card used to place the order. 
  • We do not accept returns on Sale and Final Sale items.
  • All returns without a defective reason is the responsibility of the shipper.
  • We reserve the right to terminate or amend this policy at any time.  
  • Please note that exchanges can take up to two weeks to process, though we'll do our best to expedite this process as we are able. 

Please include a detailed note that includes your name, address, daytime telephone number, e-mail address, the reason for the return, your original web invoice and what action you would like us to take. If you purchased your helmet from one of our dealers, please return it to them! We are unable to accept returns on helmets not bought from our webstore. 


Shipping Policy:

We offer Free Shipping on orders over €99 shipped in Europe. We will fulfill your order by TNT or Fedex Ground service, depending on order size and customer address. 

Important note: We do not work or ship orders on weekends or holidays. If you place an order on a Friday, Saturday, or Sunday, for instance, your order will not ship until Monday.

If you would like to purchase overnight shipping, please get in touch with our office during normal business hours, 8.30AM-5.30PM, CET, Monday through Friday, excluding holidays. 

Otherwise, we offer 5 flat rate shipping for all other helmet orders.

Terms & Conditions:

- Free shipping offer valid on all orders with a subtotal of 99.99 or more; other discounts applied to your order could change your subtotal. 
- Offer limited to standard shipping to Europe. 
- Offer is limited to stock on hand, is nontransferable and is not redeemable for cash.

Please ship returned goods to our warehouse:

Nutcase Helmets (Bravo Sports Srl)

via Mure 65, 31030 Altivole (TV), Italy

Phone: (0039) 0423-569499

eMail: websaleseu@nutcasehelmets.com